Chick-fil-A - Roanoke, Virginia

Julie Hubert-decicco

This is now the third time I literally ordered only a plain chick fil a sandwich And again received The wrong item being something spicy bacon with spicy cheese slice on it and chicken was really spicy! Again SIMPLE but still they can't fix this And starting to be a complete waste of not only my gas money but my time worth the trouble of getting home and being disappointed again!!

Chy

Literally my fav chic fil a the chicken is cooked with plenty of skin perfect crunchy fries solid baked Mac n cheese I have never been disappointed

Dylan Broyles

Showed up to pick up a mobile order, and was immediately cut off by a Jeep yelling expletives out of their window while the employees just watched. Showed up to the employee in the drive thru and let them know I had placed a mobile order, they proceeded to tell me that they had given my order to someone else. The manager came to sort out the situation and made me sit in the drive thru while I pulled up the transaction on the app, and then still wanted me to pay for the food a second time, so I just left.

plasma

Update: this hasn't changed in the two years since I left this review. 🙁

Worst Chick-fil-A in the area. Go to the one outside the mall instead. Has gotten multiple orders wrong. Doesn't start preparing mobile orders until you get to the counter. Which makes ordering ahead completely useless. (The Pick Up sign is also useless, it tells you to go to the counter.) And then when they're busy it takes way longer than any other Chick-fil-A to get your food. Usually seeing Chick-fil-A name means good service & food. This location is an exception.

Miss Rogers

This is the third time I’ve been and got the most horrible salad of my life if I wanted a wedge of lettuce I’d have went to the market ! Zaxby’s has an amazing salad ! People are amazing but I don’t eat chicken so for me it’s a no win !

Paula L

Chicken fil A has become my favorite chicken sandwich. Always tender, tasty
and juicy

Paris Smith

Nothing more but inefficient. Typically Chick-fil-A stores are well known for their above and beyond service, friendly atmosphere, good quality food, and professionalism. This store in specific fails to meet some of these expectations. As a person who works for a third-party delivery company, this store is one of the worst places to be. The wait time to receive your order is ridiculous. The only thing this store is consistent with is being consistent at having incredibly delayed service. The management at this store needs to improve the efficiency, productivity, and performance of the staff, because there’s no reason why I’ve had to continuously wait 15+ and 20+ minutes to receive my order on multiple occasions.

elevaTOURS (dieselducy)

Worst Chick Fil A experience I have ever had. I have always been a loyal patron to Chick Fil A due to the friendly service. This was the worst Chick Fil A I have ever visited. It started with placing the order. The employee taking the order seemed to act like his customers were causing him an inconvenience by being there. Now for the reason I am leaving this review. I had to throw my fries away. Not due to the fact that they were bad but due to some sauce policy they supposedly have that I have NEVER heard of before. I ordered the 4 piece chicken strip combo and asked for some ketchup and bar be cue sauce. I went to eat my food and discovered that I had no ketchup. I thought no big deal I will go ask for some. I went to the register and they outright refused to give me ketchup because of some sauce policy. i have NEVER heard of this before. If this really is a thing I will not be dining at chick fil a again. Is the company that broke that they can't afford to give customers ketchup? I can not eat fries with out ketchup and since they refused to give me a ketchup I had to throw them away. I was out the money and did not get to enjoy my fries.