Panera Bread - Roanoke, Virginia

Monty Riggles

This place is hopping, and for good reason. A couple visits to here, and the food has been pretty damn good, especially today's orange and cranberry pound cake that is out of this world. The staff are quick, but overall service is very slow as it took almost 20 minutes to get served two soups and a sandwich. The place otherwise is well run and clean.

Strongly recommend!

Fancy T

Food was delicious. We ate in choose chose 2 and had enough left over to take home for a second meal. So can’t really complain about the price when you get that much food. I got the shortbread cookie which I love. They are some of the best shortbread cookies I have had.

Travis Adkins

Would have given 5 stars, but the bread bowl was way more bread than soup.
The manager-Jessica on duty is running everything. Making sure everything is running smooth.
The bathrooms were clean.
She is checking on her employees every time it slows down. That's what you call a team leader. Definitely will be back.

rel rel

Food is fine and staff is kind. But I highly advise against placing online orders here. They prioritize in person orders regardless of time placed. I've sat waiting 30-40 minutes after estimated pickup time for online orders, watching people who ordered after me pick up their food. Don't waste your time

Pete Archie

I just wanted to let the fine folks at this particular restaurant that taking into consideration of the time of year it is, it was Appreciated that I stood at the pick up counter for every bit of 20 minutes ( if not longer) to pick up a order that was sitting on the counter mean while two employees that were working could not ask me if I needed help. And the manager that was on duty after the employees clocked out didn't seem to be able to ask either. Sorry my wife bothered yall with her order I was there to pick up. Happy Holidays

Rachael Johnston

I’ve started to really dislike this Panera Bread. Placed an order online at 2 pm and I didn’t receive my food until 3 pm. They even completed more recent orders before starting on mine. So much for “rapid” pick-up I guess. And even with all that extra time, they still couldn’t get my order right. Food wasn’t bad, but also wasn’t what I asked for. This isn’t my first time having this issue, either.

Lee Bray

By far the worst Panera experience. I went to lunch at the Tanglewood location today with my family. The woman that took our order was clearly in a hurry and offered no friendliness or patience despite the fact no one was in line other than us. My wife and I both got the French dipper. When we got our food my wife looked at her sandwich and it literally had maybe a couple pieces of meat in the middle of the sandwich but the rest was bread. I took it to the manager and asked if that is how much meat was supposed to be on there. She gave me a weird look and said she would make another one for me. The other person back there said it was probably more before it went into the oven but the fat cooked off and that’s all that was left. I told them not to worry about it. My wife combined all the meat from the whole sandwich onto half of the sandwich and it still wasn’t enough to cover the bread. So disappointed. We definitely won’t be eating there again. We basically ate cheesy bread with a light dusting of meat. The French onion soup at least added some moisture to the bread and gave it some flavor.

Rob

They were too busy, 25 orders ahead of ours, our buzzer never went off. We had to go to the window and ask twice. Plus, bread crust was hard on my sandwich, I couldn't eat it after it scraped the inside of my mouth. Food is good, once you get it. But it was after traditional lunch hour. Maybe they need more help.